Frequently Asked Questions

Huollon suorittavat aina Samsung -puhelinten huoltoon koulutetut ja sertifioidut asiantuntijat. Laitteiden IP- luokituksen mukainen vesi – ja pölytiiveys testataan ja uudelleen sertifioidaan näytön vaihdon yhteydessä

You can find the warranty clause of your device from the box that it came in. You can also find them here: https://www.samsung.com/fi/support/warranty/ The warranty doesn't include I.e. devices that have gotten wet or are mechanically damaged. If the maintenance..

Please contact Samsung support center and you will be given instructions on what to do. You can find the contact information here: https://www.samsung.com/fi/support/service-center/

Remove the protection case, SIM-card and memory card from the device. If you have a cover glass on the device, it will have to be removed in some cases and can't be reliably installed again. We can..

Package the device along with the buy/warranty receipt to the same package. The package should have enough padding for the device to not be damaged during transport. You can find more packaging instructions from the Post office website: https://www.posti.fi/fi/asiakastuki/lahettaminen/paketin-lahettaminen/pakkaamisohjeet