Let’s be honest: there is a very specific, sinking feeling you get when your phone slips out of your hand and hits the pavement. You hear that crack, you pick it up, and yeah—the spiderweb fracture across your Samsung display is staring right back at you. It ruins your day.
We’ve all been there. But here’s the good news: we are exactly the people you want to talk to when that happens.
Welcome to Aito Support. Since you’re landing on our English page, you’re likely an expat, an international student, or a visitor in Finland looking for someone reliable to fix your tech. You found us. We are an authorized Samsung service provider. That word “authorized” gets thrown around a lot in marketing, but in our workshop, it actually means something specific: we don’t guess, and we don’t use knock-off parts.
We handle everything from warranty repairs (where Samsung picks up the tab) to those unfortunate accidents that aren’t covered. Plus, we run a tight ship regarding recycling and selling high-quality refurbished gear. If it plugs in or takes a battery, we probably know how to facilitate its lifecycle.
Why ”Authorized” Matters (And Why You Should Care)
There are plenty of kiosks in shopping malls around Helsinki, Tampere, or Turku that claim they can fix your screen in twenty minutes for cheap. And sure, they might get the glass back on. But here is the thing about modern electronics, specifically Samsung devices: they are incredibly complex pieces of engineering.
When you bring a device to Aito Support, you are getting a repair that adheres strictly to the manufacturer’s rulebook. Here is specifically what that looks like in practice:
- We keep the water out. Most modern Samsung phones are IP68 rated for water and dust resistance. If you pop a phone open to change a battery and don’t reseal it with the exact proprietary adhesives and pressure-testing equipment Samsung provides, that water resistance is gone. The next time you use your phone in the rain or drop it in a sink, it’s dead. We ensure the seal is factory-perfect.
- The parts are actually real. The market is flooded with ”OEM quality” screens that look okay at first but have terrible color accuracy or touch sensitivity issues after a month. We use genuine Samsung service packs. No generic substitutes.
- Software calibration is key. Just swapping a part often isn’t enough. For example, fingerprint sensors often need to be calibrated to the motherboard securely after a screen swap. Without the authorized software tools we have access to, a new screen might mean losing your biometric security.
If your device is still under warranty, bringing it to us ensures that warranty stays intact. If you take a warranty-covered phone to a third-party shop, you void your coverage the moment they unscrew the back panel.
Our Repair Ecosystem
We try to cover the full spectrum of what can go wrong with consumer electronics. While we specialize heavily in Samsung mobile devices—think Galaxy S series, the A series, and the Z Flip/Fold lineups—our expertise extends broadly across the Authorized Samsung ecosystem.
Warranty Repairs
If your device is acting up through no fault of your own—maybe the camera failed, or the battery isn’t holding a charge despite being new—Samsung likely covers this. As an authorized partner, we can process this claim for you. You bring the device (and the purchase receipt!) to us, we fix it using official guidelines, and it costs you zero euros. It’s the closest thing to a ”get out of jail free” card in the tech world.
Out-of-Warranty Care
Dropped it? Spilled coffee on it? It happens. These repairs aren’t free, but investing in a proper fix is usually cheaper than buying a brand-new flagship phone. Common jobs we see daily include:
- Display Replacements: We replace the full front module, which usually includes the glass, the OLED panel, and often a new metal frame and battery, depending on the specific model’s assembly. It makes the phone look literally brand new.
- Battery Swaps: Finnish winters are brutal on lithium-ion batteries. If your phone is shutting down at 20% charge when it’s cold outside, your battery is likely degraded. We can swap it out for a fresh genuine cell quickly.
- Charging Port Repairs: Lint, dust, and wear can kill your USB-C port. If you have to wiggle the cable to get it to charge, let us replace the port before it stops working entirely.
You can check our current pricing or book a service appointment online to get the ball rolling.
Beyond Repairs: The Aito Store & Recycling
Repairing isn’t always the right call. Sometimes a phone is too old, or the damage is catastrophic (like a motherboard failure on a 5-year-old device). In that case, we have options.
We maintain an inventory of professionally refurbished devices. These aren’t just random used phones we wiped with a cloth. We run full diagnostics, replace aging batteries, and stress-test them. It’s a great way to get a flagship experience without the flagship price tag. Check out our current selection of refurbished devices to see what’s in stock.
And for the stuff that’s truly dead? Don’t throw it in the mixed waste bin. Electronics contain rare earth metals that need to be recovered, and dangerous chemicals that can’t go into a landfill. Aito Support offers secure recycling. The ”secure” part is vital—we ensure any data storage on the device is physically destroyed or cryptographically erased before the materials are processed. You don’t want your old photos floating around just because you recycled your phone.
How to Send Your Device to Us (The Mail-in Process)
We know not everyone lives near our service center. Finland is a long country. If you are up in Rovaniemi, Oulu, or out in the archipelago, you don’t need to drive to us. We have a streamlined mail-in process using Posti that thousands of customers use every year.
However, sending fragile electronics through the mail requires a bit of common sense. We’ve received phones in plain paper envelopes before—spoiler alert: they arrived in worse shape than they left.
Here is how to do it right so your repair goes smoothly:
- Backup absolutely everything. This is non-negotiable. Repairing a device often requires factory resetting it, especially for motherboard work or calibration. If you haven’t backed up your photos and contacts to the cloud or a computer, we cannot save them for you. Assume your phone will be wiped.
- Remove the extras. Take off your custom case. Remove the SIM card and your MicroSD card. Keep those safe at home. If you send them to us, there is a small chance they get misplaced in the logistics shuffle, and you’ll need your SIM card to use in a backup phone anyway.
- The ”Shake Test” rule. Find a sturdy cardboard box. Wrap your device in bubble wrap—generously. Put it in the box. Now, close the box and shake it hard. Do you hear the phone sliding around or hitting the sides? If yes, add more padding. It should be tight and immobile inside that package.
- Include your info. We are good detectives, but we aren’t psychic. Please include the service form or at least a note with your name, contact details, and a brief description of the problem inside the box.
Once you are ready, you can get the shipping details from our mail-in instructions page. We typically turn devices around within 1-3 business days of receiving them, depending on parts availability.
Data Privacy and Security
We need to touch on something that worries a lot of people: privacy. Your phone is your life. It has your banking apps, your private messages, and your photos.
At Aito Support, we operate under strict GDPR compliance and Samsung’s own global security standards. Our technicians stick to the hardware. We don’t browse your gallery. In many cases, Samsung’s ”Maintenance Mode” allows us to test the hardware functions (cameras, sensors, touch) without ever unlocking the user data partition of the phone. We highly recommend activating Maintenance Mode before handing over your device if your screen is still functional enough to do so.
Get in Touch
Whether you have a cracked Galaxy S24, a silent tablet, or you just want to ask if a repair is worth the cost, we are here to help. We speak English, so don’t hesitate to reach out if your Finnish skills are still a work in progress.
We prefer straightforward communication. We’ll tell you if a repair is economical or if you’re better off buying a replacement. Honesty keeps us in business.
Ready to get that device fixed? Contact our team today or swing by our service point. Let’s get you reconnected.